EuroHaus & Co – Returns & Refund Policy

Change of Mind

Due to hygiene and safety reasons, we do not accept returns or exchanges for change of mind on any fragrance products.

Please choose carefully before purchasing.

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Faulty or Damaged Items

If your item arrives faulty or damaged, you must contact us within 48 hours of delivery with:

• Your order number

• Clear photos or video showing the issue

Failure to notify us within this timeframe may result in your claim being declined.

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Assessment & Resolution

Once your claim is received, we will assess the issue.

If approved, EuroHaus & Co may offer one of the following:

• Replacement product

• Store credit

• Refund to original payment method

The resolution method will be determined at our discretion.

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Incorrect Items

If you receive the wrong item, please contact us within 48 hours of delivery so we can arrange a replacement.

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Shipping Costs on Returns

Shipping costs are non-refundable. If a return is approved, the customer may be responsible for return shipping unless the item is confirmed faulty or incorrect.

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Items Not Eligible for Return

We do not accept returns for:

• Change of mind

• Used or opened products

• Damage caused by misuse or failure to follow instructions

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Australian Consumer Law

This policy operates in addition to your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.