Shipping policy
EuroHaus & Co – Shipping Policy
Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays). During peak periods, processing times may be slightly extended.
Once your order has been processed and dispatched, you will receive a confirmation email with tracking details.
Shipping Locations
EuroHaus & Co currently ships within Australia. If international shipping becomes available, this policy will be updated accordingly.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Any promotions offering free or discounted shipping will be clearly stated on our website.
Delivery Timeframes (Estimated)
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Standard Shipping: 2–8 business days
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Express Shipping: 1–4 business days
Delivery timeframes are estimates only and may vary depending on carrier delays, weather conditions, or remote locations.
Tracking
All orders include tracking. Customers are responsible for monitoring their tracking information once provided.
Incorrect Address
Customers must ensure all shipping details are entered correctly at checkout. EuroHaus & Co is not responsible for parcels delivered to an incorrectly provided address.
If a parcel is returned to us due to incorrect address details, the customer will be responsible for the cost of reshipping.
Lost or Delayed Parcels
If your parcel is delayed or appears lost in transit, please contact us so we can assist with lodging an investigation with the carrier.
EuroHaus & Co is not liable for delays caused by postal carriers once an order has been dispatched.
Damaged Parcels in Transit
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product so we can assess the issue.
Authority to Leave
By placing an order, you authorise the carrier to leave the parcel in a safe location if no one is available to receive delivery. EuroHaus & Co is not responsible for parcels lost or stolen after delivery has been confirmed.